Resolve helps ecommerce brands identify customer relationships worth investing in, recommend the right intervention, and coordinate action across their entire stack.
Launching Summer 2026 · We're selecting a small number of founding brands now · No pitch, just a conversation.
Every CX team has someone everyone escalates to. The person who knows when to bend the policy, when a high-LTV customer needs a personal call, when a situation is fraud vs. a genuine mistake. Their instincts are your most valuable operational asset — and they're trapped in one person's head.
Resolve encodes that judgment — your policies, your real decisions, your standing rules — so every agent makes decisions the way your best operator would. Even at 2am. Even across your BPO team. Even when your best person is on vacation.
Most ecommerce software helps teams react to customers.
Very little helps them proactively identify which relationships deserve attention — and then actually coordinate action across their whole stack.
The challenge isn't finding more data. It's knowing which customer relationships deserve attention and what action is most likely to improve the outcome.
Some need recovery. Some deserve recognition. The challenge is knowing which — and doing something about it before it's too late.
A first look at the four core surfaces of Resolve. Click each tab to explore.
Resolve handles the full cycle — identifying which customers need attention, recommending the right action, coordinating execution across your stack, and tracking what works.
Resolve launches Summer 2026. We're currently selecting a small group of founding brands to shape the product, get early access, and lock in founding pricing before public launch.
Founding spots are limited — we're working closely with each brand, not running a broad beta. If customer intervention decisions are a real pain for your team, now is the time to get involved.