Resolve spots the customers who need attention and hands your team the right next step — right where they already work.
Then it tracks the impact. Most tools stop when the ticket closes. Resolve records and keeps what every post-purchase decision returned — built for margin-conscious brands.
Works with Shopify, Gorgias, Gmail and Zendesk · Klaviyo, AfterShip and more next
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A few ecommerce brands are already in our founding cohort. We're adding more in 2026.
Join them →"He of course wants them to work like him."— CX director, mid-size ecommerce brand, on training new agents
Every team has someone everyone escalates to. Resolve puts their judgment in front of every agent — at 2am, across your BPO team, on their day off.
Protect customers slipping away and amplify the ones worth rewarding — surfaced before small problems become lost customers.
A ready plan built from your policies. Accept, edit or escalate — Resolve sends the replacement, the code or the reply.
Revenue, repeat orders and repeat contacts — each labelled fact or observed. No invented baselines.
The right call depends on your margins. Here's the math your best operator does in their head — and Resolve makes it the default.
A seven-time customer. $186 order, 60% gross margin, $12 shipping.
| Let it go to a chargeback | −$201 |
| $186 refunded + $15 dispute fee, customer likely gone | |
| Refund in full | −$186 |
| Reship + 15% code for next time | −$86 |
| $74 in goods + $12 shipping; the code costs only if she orders again |
A $30 item, $8 to ship the right one, $13 for a return label and handling.
| Send the right item, ask for the wrong one back | |
| Send the right item, let them keep the wrong one |
Usually orders $150 at 60% gross margin — $90 of margin per order.
| Founder thank-you note | $90 kept |
| Gift with next order ($12) | $78 kept |
| 20% thank-you code | $60 kept |
| Margin kept on his next order, if he places one |
Example math with the assumptions shown — your numbers will differ. Resolve uses the margin rules you give it; it doesn't read product costs from Shopify.
Resolve isn't another tab to babysit. It shows up inside the inbox and helpdesk your agents already live in — and keeps the full picture in one place for the people who lead them.
Open a customer's email and Resolve is already there: who they are, why they were flagged, and what to do.
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Customers to protect and customers to reward, side by side — each with a plain-language reason and the value at stake.
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Every intervention's result is recorded and stored — so the record keeps growing long after the ticket closes.
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Illustrative screens with sample data — not customer results.
Always, never, or only above a limit you set — per action.
You choose who signs off. Nothing goes out until they do.
Every accept, edit, approval and action, with who did it.
What we're building with our founding brands: what works today, and what's coming next.
Every agent, in-house or outsourced, works from your policies and real decisions, like the most profit-minded teams.
Revenue from codes, discounts, refunds and repeat orders, tracked and kept for owners and finance.
A completed recovery schedules its own delight follow-up, and spend milestones get flagged to celebrate.
Loyal customers who go quiet, and dispute risks, are flagged while there's still time to win them back.
Codes, replacements and outreach, measured against what really happened next.
Every plan arrives with its reasoning, so there's less "ask Sarah" and fewer escalations.
Approval rules, approvers you choose, and a record of who did what.
Reacts as cost of goods and operations change. Today you set these as rules; reading product costs is next.
See how closely teams follow your playbooks, and what to update as seasons and revenue cycles change.
What each intervention returned feeds back into sharper recommendations.
Escalations routed to whoever handles that kind of case best.
A few ecommerce brands are already on board. We're adding more in 2026 — Shopify brands with a dedicated CX team.
Or email discovery@resolve.sale · Currently for Shopify Grow plan and above